Orders received before 2pm are despatched the same day.
Orders received after 2pm, are sent the next working day.
Our minimum postage and packing charge is £3.50.
- For orders under £10, £3.50 shipping will be added
- For orders between £10-£20, £4.50 shipping will be added
- For orders between £20 and £60, £6 shipping will be added
- Orders over £60 postage and packing is free.
Returns & Exchanges
We hope that you are delighted with your order from Plush UK. If for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us.
We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit.
If you require a refund we will refund the price paid by you for the goods within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition, within 14 working days of delivery.
Refunds will only be made against the original credit/debit card used.
If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
If the goods you receive are damaged in any way, we will be happy to exchange the items or offer you a refund.
Please notify us immediately by e-mailing our customer services team firstname.lastname@example.org.
To assure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.